Returns & Refunds Policy

RETURNS

Many of the objects we sell are consignments, and once the consigner has been paid, we are unable to retrieve those funds. As such, our clients enjoy a three-day inspection period. We go to great lengths to capture detailed photographs and write accurate descriptions of the objects we offer. If in the rare instance an object arrives not as described, Gustafson's will issue a full, money-back refund upon the unaltered object's safe return. This Returns & Refunds policy applies only to our Buy Now Marketplace; objects purchased via Auction and Layaway are final sales.

 

RETURN PROCESS

To return an object, please email customer service at info@Gustafsons.co to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the object securely in its original packaging, and mail your return to the following address:

 

Gustafson's Auctioneers, LLC

Attn: Returns

RMA #

PO Box 190540

Dallas, TX 75219

United States

 

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

 

REFUNDS

After receiving your return and inspecting the condition of your object, we will process your return. Please allow at least fourteen (14) days from the receipt of your object to process your return. Refunds will be provided to the original payment method. If payment was made via credit card, your refund may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

 

AUCTION JOINING FEE REFUND

In order to ensure a safe and secure bidding experience, Gustafson's requires bidders to "purchase" for $1.00 access to the auction. This one-time fee grants access to every lot within the auction (and all future auctions) and is immediately refunded in the form of a coupon code. Upon joining your first auction, check your inbox for an email titled "Auction Joining Fee Refund" for a coupon code that can, in the event of a successful winning bid, be applied at checkout. If you do not end up winning your desired lot, the coupon will not expire and can either be applied to any future lot or any Gustafson's Buy Now Marketplace offering.

 

EXCEPTIONS

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

 

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

info@Gustafsons.co.